Refund Policy
Refund Policy for Silkora
Effective Date: 01/2022
At Silkora, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a hassle-free refund policy.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
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The item must be returned within 30 days of purchase.
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The product must be unused, in its original packaging, and in resellable condition.
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Proof of purchase (order confirmation or receipt) is required.
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Refunds are only applicable to regular-priced items; sale or clearance items are non-refundable.
2. Non-Refundable Items
We do not accept refunds for:
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Gift cards
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Personalized or custom-made items
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Items marked as final sale
3. How to Request a Refund
To initiate a refund request, please follow these steps:
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Contact Us: Email our support team at support@silkora.com with your order details and reason for the refund.
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Return Authorization: If your request is approved, we will provide return instructions.
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Ship the Item: Return the item to the address provided, using a trackable shipping method.
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Refund Processing: Once received and inspected, refunds will be issued to the original payment method within 5-10 business days.
4. Late or Missing Refunds
If you have not received your refund within the stated timeframe:
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Check your bank account again.
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Contact your credit card company; processing times vary.
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If the issue persists, email us at support@silkora.com.
5. Exchanges
We only replace defective or damaged items. If you need an exchange, contact us at support@silkora.com.
6. Return Shipping Costs
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Customers are responsible for return shipping costs.
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Shipping fees are non-refundable.
7. Policy Updates
We may update this policy periodically. Changes will be posted on this page.
8. Contact Us
For any questions, contact us at:
Silkora Customer Support
Email: support@silkora.com
Website: www.silkora.com
By purchasing from Silkora, you agree to this refund policy.